Refund Policy

Transparent and just refund policy for your comfort

Overview

We at FriendlyCommunitySpace recognize that plans can change, leading us to offer equitable and clear refund terms. This document details the criteria for refunds in relation to yacht charter services.

It is important to review this policy thoroughly before booking a service. By reserving a charter with FriendlyCommunitySpace, you accept and adhere to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund minus service charges

Processing Time: 5-7 business days

Processing Fee: €50 for card transactions

Conditions: Must be formally requested via email or phone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 will be subtracted from the refund

Conditions: Legitimate reason necessary; administrative costs incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No reimbursements are offered

Exception: Emergency situations might be taken into account

Alternative: A charter credit could be granted at the discretion of the management

Conditions: Evidence required for emergencies

Weather-Related Cancellations

Our Weather Guarantee

Safety is our priority. In the event the weather is deemed hazardous for sailing by our certified captain, we provide adaptable options:

  • Full Refund: Issued if rescheduling isn't viable
  • Reschedule: Shift the charter to another open date free of extra charge
  • Charter Credit: Credit available for 12 months from the original charter date

Weather Assessment Process

We evaluate the weather with the following:

  • Analysis of wind speed and trajectory
  • Sea conditions and wave size
  • Forecast of visibility and precipitation
  • Maritime advisories and alerts
  • Safety review by our professional captain

Decision Timeline: Determinations on weather cancellations are made a minimum of 4 hours ahead of the departure.

Medical Emergency Refunds

Exceptional Situations

We comprehend that medical emergencies can emerge unexpectedly. Instances that may be eligible for special considerations include:

  • Sudden hospitalized illness or injury
  • Immediate family member's death
  • Urgent military orders or deployment
  • Mandatory court appearance or jury service
  • Travel-hindering natural calamities

Proof Requirements

Emergency refund requests are to be accompanied by:

  • A medical statement or hospital reports
  • A death certificate if relevant
  • Official military directives
  • Jury summons or legal subpoenas
  • Emergency declarations or travel warnings

Processing: Handling of emergency reimbursements will occur within 3-5 business days following documentation submission.

Operational Cancellations

Mechanical Failures

If the designated ship encounters unsolvable mechanical issues:

  • Replacement Vessel: We endeavor to arrange a similar substitute
  • Full Refund: Issued if no suitable vessel is available
  • Partial Refund: Conferred if the replacement's cost differs
  • Compensation: Additional consideration offered for the inconvenience

Crew Absence

In extraordinary instances of crew unavailability:

  • Efforts made to provide an alternative team when feasible
  • Total refund if charter is unable to proceed
  • Option to reschedule at no additional fee

Refund Processing

Reimbursement Method

Refunds will be made through the initial method of payment:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Service Charges

Credit Card Handling

€50 charge for cancellations registered more than 72 hours prior

Bank Transfer Fees

€25 imposed on all bank transfer reimbursement

International Transactions

Extra charges may apply for overseas dealings

Charter Credits

Instances Credits Are Issued

Credits for charters may be provided as an alternative to money back in specific scenarios:

  • Non-timely cancellations (under 24 hours)
  • Cancellations due to weather
  • Voluntary requests for rescheduling
  • Disruptions in operations

Credit Specifications

  • Validity: 12 months from the date of issue
  • Non-transferability: Credits cannot be transferred to others
  • Amount: Entire value of the charter (free of service charges)
  • Usage: Redeemable on any future charters available
  • Expiry: No prolongation after 12 months

Partial Service Refunds

Charter Disruptions

In the event the charter is interrupted due to our control:

  • Amount refunded proportionate to the unused time
  • Credits for an upcoming charter of identical value
  • Complimentary services or enhancements

Disturbances Caused by Guests

Early terminated charters owing to guests' behavior or safety infractions:

  • No reimbursement for the remaining time
  • Full charge is still applicable
  • Possible additional costs

Dispute Resolution

In the event of a disagreement over a refund ruling, options include:

  • Ask for a supervisory review from our team
  • Submission of extra evidence or documents
  • Seeking assistance from consumer protection entities
  • Legal actions as per the jurisdiction's laws

How to Submit a Refund Request

Step 1: Reach Out

Initiate your refund plea through:

Step 2: Detail Your Claim

Your application should consist of:

  • Confirmation code of booking
  • Scheduled date and time of charter
  • Cancellation rationale
  • Related backing documents (if applicable)
  • Desired mode of refund

Step 3: Examination and Execution

We will acknowledge your claim within a day, evaluate it based on the stated policy, make a determination within 2 days, and proceed with approved reimbursements according to the times specified.

Crucial Points

  • All requests for refunds must be formally made
  • Reimbursements are made in € irrespective of the original payment's currency
  • Acquiring travel insurance is highly advised
  • The policy is amendable with an advanced notice of 30 days
  • Refunds are subject to relevant tax laws and regulations

Contact Details

For inquiries about refunds or to place a request:

Refunds Department
FriendlyCommunitySpace Marine Services Ltd.
Marina Point
Hamburg 20457
Germany

Phone: +49 40 1234 5678
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 23, 2027

This reimbursement policy aims for fairness and clarity. We urge you to peruse these terms attentively prior to booking and to get in touch with any inquiries.